Disappointed
I’ve ordered The Original Bag - Khaki as well as a water bottle on the 13th of August. Unfortunately, I didn’t like the design of this bag and returned both items back.
I’ve sent this bag to Huboo Returns on the 21st of August, but not had refund yet. I’ve contacted the company on the 11th of September and received a very generic response:
‘I have contacted our returns team to get this checked over for you, once I have received confirmation I can go ahead and process the refund for your return, please rest assured I am chasing this up for you.’
Since then, nobody has ever been in touch with me.
I’m very disappointed with their customer service and would never buy from them again.
Date of experience: August 13, 2024
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