Their policy seems to be more important than customer satisfaction
I ordered a full axle assembly when the part arrived I noticed heavy damages to the the backing plate hub of the axle assembly. I called first requesting a refund which they were willing to do but I need my truck running now and didn't know they were going to send me a broken part. They claim that that part of the axle is not included in the warranty but I ordered a full axle assembly and I'm trying to get part of my money back and have a mechanic use that money to fix the damages to the part so I can get my truck running quickly. On the phone with both my mechanic and automotix several times this morning they were arguing semantics but when you look it up online or just know what you're talking about that backing plate is part of the axle pressed into it you would have to remove The hub and the axle from the assembly to repair it. Their policy seems more important than customer satisfaction trying to get a partial refund back so they save money shipping it back and giving me a full refund but they didn't seem to want anything of it I'm going to continue trying to call them because I would like to take this part and put it on my truck after repairing the damages they cause to it before they even shipped it knowing full well that it was a damaged part that would have hundreds of dollars of repairs needed to be done to it before it could be put on a vehicle
Date of experience: September 24, 2024
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