Great doll….sub par communication
The doll I received is exactly as described, the packaging was undamaged during transport and the only issue I have to complain about is the lack of timely response to an email id sent regarding my account and not being able to view my order. By the time someone finally responded, the package had been delivered. I believe customer service is crucial to customer trust in a company. Being responded to in less than 3 days makes the customer feel valued. This company missed the mark in this area. Hopefully they read this and make sure that any future correspondence is handled in a timely manner.
Date of experience: September 27, 2024
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