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My former dermatologist sold her practice to Advance Dermatology back in the mid-late 2000. I had loved the practice. Once Advanced Dermatology took over, the scheduling of appointments is unnecessarily complicate. No one can ever answer, they always have to call back in 24 hrs. You can never speak to the front desk of you local doctor's office. It really stinks. The doctors are not the problem, it is the micromanaging ot the way to actual speak to a human being. Also, they always try to schedule me with a Nurse Practioner when I want my doctor. I have about had it with them. Also they do not have a call back reminder system about appointments or email or text option to remind me of my appointment. I am old so that is important to help me be AT my appointment. I will be looking elsewhere

Date of experience: August 23, 2024

I had an appointment with Advanced Dermatology in San Marco in July for what was determined to be two pilar cysts on my scalp. It was recommended that the two pilar cysts be surgically removed. Requests were forwarded to the surgical scheduling department for two appointments to be made for the two separate cyst removal. At that time, the scheduling department gave me one surgical appointment date in October. I was told that the November calendar was not available.
From there it became a cat and mouse chase with me calling Advanced Dermatology several times over and over leaving voice mail after voice mail trying to secure a second surgical appointment.
Apparently, when the November surgical scheduling calendar became available, the scheduling team neglected to secure a surgery date and time for a second surgical appointment on my behalf. They allowed my need for a second surgical appointment to fall through the cracks. Many phone calls later and more voice messages after voice messages, I now have a second surgical pilar cyst removal appointment in December. The Advanced Dermatology surgical scheduling department could improve their attention to detail instead of putting the burden on the patient to make call after call after call after call after call to rectify what should have been their professional approach to assuring that the patient had two surgical appointments secured. I am extremely disappointed with Advanced Dermatology's lack of professionalism and follow through on the patient's behalf.

Date of experience: August 16, 2024