Terrible experience with ADT
Contracted with ADT and install was September 16. We left next day for out of the country for 7 nights. Towards end of trip, I checked my email. Seems for a number of days the system was in "practice status". So for days, our system was not armed to protect our home. When we returned home, the system had numerous false alarms. Woke us more than once during the night with alarm blaring. No attempt to break in. While out socially for evenings and arming the system, calls-texts-emails with alarm alerts that were false. But ADT never called the police.
Empty promises by ADT could not solve the issue. This is a terrible experience since no one will call back to follow through with correcting the problem. We were forced to cancel within 30 days of install. Now ADT states we only have 30 days from date of contract. ADT took 2 weeks to install the system.
Terrible SARASOTA FL area experience. Each day someone from ADT calls to try to collect past due. Harassment and poor business! DO NOT USE ADT/
Date of experience: August 16, 2024
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